Disclaimer: Payability does not claim to have any inside information on how and when eBay or any marketplace releases payments. The following is based on research and publicly available information provided by eBay as of March 11, 2020. eBay Managed Payments is still in beta and subject to change.
If you sell on eBay, you’ve likely heard your share of feedback regarding the transition from PayPal to eBay Managed Payments. Announced in 2018, the new managed payments system has been rolling out in phases to mixed reviews. While some sellers have reported increased sales and lower fees, others aren’t so sure about the change.
To help you better understand Managed Payments on eBay and what it means for your eBay business, we put together the following guide where you’ll learn what the program is, how it affects your payments schedule, and more.
What are Managed Payments
According to eBay, the goal for its managed payments program is to simplify the shopping experience for both the buyer and the seller. For buyers, there are more ways to pay so they can now use their preferred payment method — be it credit, debit or gift cards, PayPal or PayPal Credit, Apple Pay or Google Pay. According to eBay Sales and Social Media Success Coach, Kathy Terrill, Owner of I Love To Be Selling, the increased number of payment options particularly mobile payment options is a big gain for businesses selling on eBay. “eBay’s Managed Payments is a win for sellers with its inclusion of the popular mobile payment apps Apple Pay and Google Pay,” said Terrill.
The more payment options buyers have, the more sales you stand to make. While a wider variety of payment options is a huge perk of the program, eBay suggests that listings not include any references to methods of payments accepted in the item descriptions in order to prevent inaccurate listings and buyer confusion. For sellers, you now have one centralized place to manage your sales and payments, and you can link your bank account directly to eBay.
Launched in beta in 2018, eBay expects Managed Payments to be fully operational in 2021. Until then, sellers are moved to the new system on an invite-only basis. If you’re interested in joining before your formal invite or the full launch (whichever comes first), you can request access now. Eventually, every eBay seller will be on Managed Payouts. But, for now you have the choice. Before you make a move or choose to stay on PayPal until eBay transitions you over, make sure you understand the pros and cons of Managed Payments and the changes that lie ahead.
Managed Payments Pros & Cons
As with any new policy change or rollout, eBay Managed Payments works better for some businesses more than others. To help you make sense of the program since its beta launch, we’ve compiled the following pros, cons and considerations:
- Automatic Payouts: Instead of transferring funds between accounts, Managed Payments offers direct deposits into your bank account.
- More Streamlined Accounting: Since everything is now in one place, sellers can more easily manage transactions and the accounting required from them. Longtime eBay seller Shari Smith says, “Having eBay making automated payouts is much better for me because I don’t have to make transfers. There’s one less account for me to track. With managed payments, at the end of the year, it saved me a week of accounting.”
- More Options for Customers = More Sales: Managed Payments offers buyers a full spectrum of payment options (credit cards, debit cards, gift cards, PayPal, PayPal Credit, Google Pay and Apple Pay), so they can use their preferred method regardless of where they live, the devices they use, or the items they purchase. With all these options, customers are more likely to follow through with a purchase.
- Increased Seller Protection: Managed payments gives sellers the ability to manage disputes and chargebacks directly through eBay rather than a third party which provides them with an added layer of protection.
- Slower Payouts: eBay claims that funds can take 2-4 days to hit your bank account, but several sellers in the eBay seller community have reported waiting seven days or more for payment. This is likely because a standard ACH payment can take 3-5 business days to post to your bank account. Payability can help eBay sellers on managed payments get paid the next day, every day for their sales just like we help businesses selling on Amazon get paid every day rather than every 14+ days. But, more on that later.
- Potential Shipping Violations: Many sellers don’t ship an order out until sales proceeds hit their accounts, so if you’re waiting multiple days for payment, you might end up violating the shipping times a customer (and eBay) expects. To overcome this hurdle, some sellers currently on the program update their order processing time so buyers are aware of a potential delay before it actually happens. While it’s good to manage expectations, this might turn buyers away altogether.
- Added Fees: In addition to a payment processing fee of 2.7% of total order value, eBay announced an added transaction fee of $0.25 per listing per order. This means that $0.25 will be charged for each unique listing in an order (but if multiple quantities of the same listing are in an order, the fee will only be charged once).
- The Global Shipping Program, charity and donations are not yet supported on managed payments.
- Some sellers have had to pay for shipping on a credit card. While this can be convenient, eBay might still be holding payouts when your credit card bill is due.
- eBay will put an “okay to ship” notice in your seller account, which essentially means that payment has cleared. Keep in mind, however, that this doesn’t necessarily mean the payment has hit your account. This is because of delays from your own bank and/or Adyen (the payments platform eBay uses for Managed Payments).
Your Managed Payments Options
As you can see, there are a lot of things to consider when it comes to Managed Payments on eBay. On one hand, the program is designed to streamline your business operations so you can focus your attention where it’s really needed. On the other hand, eBay sellers are going to get paid later for their sales than they have grown accustomed to.
One thing to remember is that the program is still technically in beta, so eBay is continuously working on improvements based on real-time feedback from managed payments sellers. For example, PayPal initially was not a payment option for buyers — a problem that many sellers credit for their loss of sales. However, eBay added PayPal and PayPal Credit to its payment methods this year. According to this Facebook video from eBay, they have a long list of features to add and changes to make based on seller feedback — some are just prioritized over others.
While they continue rolling out the program and working out the kinks, you can prepare yourself for your own transition to it or work through any common hurdles if you’re already in. Let’s look at some of your options.
- Leave eBay? eBay accounts for billions of dollars in GMV. If you want your piece of that pie, have discovered products that sell well on eBay and/or created a loyal following of repeat customers on eBay, leaving eBay isn’t really an option. Even if you sell more on other marketplaces, it’s best to stay on eBay too as it’s more important than ever to diversify. While you may want to consider adding new channels, managed payment or not, it’s best to stay on eBay.
- Wait it out. This seems to be the solution many eBay sellers have decided on. After all, old habits die hard and you may not have to transition away from PayPal anytime soon. So why make a change if you don’t have to? In the meantime, however, try to come up with a plan for when you inevitably have to switch over to Managed Payments.
- Look into new financing partners. A huge complaint from existing managed payment sellers is around added fees and slower payments — both of which hurt cash flow. Payability is designed to help marketplace sellers overcome cash flow hurdles like these so they can actually invest in growth. In fact, Instant Access from Payability works just like PayPal used to for managed payment sellers. With Instant Access, sellers get their payouts one business day after making a sale — or the same day if using the Payability Seller Card. What’s more, with Payability’s Instant Advance option, sellers can get an advance on future eBay sales. Think Payability is the solution for you? Apply now and connect all of the marketplaces and platforms you sell on. Approval is based on account health and sales performance, so there are absolutely no credit checks.
Payability works with sellers from a number of ecommerce platforms that pay on terms or have delayed payouts, including Amazon, Walmart, Tophatter, Newegg, Etsy, and Shopify. We are truly a multichannel financing solution for eCommerce businesses. We recently launched Instant Advance for Shopify that works well alongside Shopify Capital and other funding options. If you haven’t been rolled into eBay’s managed payments program, you can prepare your business now for Payability’s solutions. What do we mean by this? Payability never runs credit checks — instead, Payability looks at your overall selling performance and account health to make its decisions. So take a look at your numbers and see if there is any room for improvement. If things are in good shape already, keep up the good work and consider Payability once you’re an eBay managed payments seller.