PAYABILITY CARD PROGRAM AGREEMENT
Last Updated: August 30, 2018
This Payability Card Program Agreement (this “Agreement”) represents an agreement between you and Sutton Bank, member FDIC (the
“Bank”), and contains the terms and conditions governing the Payability Program (the “Program”), including the Payability Visa Prepaid
Card (the “Card”). “Payability” means Payability, Inc., a Delaware corporation that sponsors the Program and operates a
website that allows you to receive onto a Card the proceeds from the sale your Accounts Receivables to Payability.
“Company” means a business for which you render products or services as a contractor, and not as an employee, and you receive Accounts
Receivables. “Accounts Receivable Compensation” means the compensation you are entitled to receive from a Company for the
rendering of products or services to Company as a contractor, and not as an employee. “Card Account” means the records
we maintain for each Card to account for the value of claims associated with such Card. “Contractor Products and Services
Agreement” means the separate agreement between you and Payability that documents your agreement with Payability for
the sale of your Accounts Receivable Compensation to Payability. “You” and “your” mean the contractor entity that has
qualified for and established a Card Account (see Qualifying For and Establishing Card Accounts in Section 1). “We,” “us,”
and “our” mean the Bank and its successors, affiliates, and assignees.
IMPORTANT: THIS AGREEMENT INCLUDES, AMONG OTHER THINGS, RESOLUTION OF DISPUTE BY
ARBITRATION INSTEAD OF COURT AND A CLASS ACTION WAIVER .
YOU CANNOT USE YOUR CARD TO PERFORM TRANSACTIONS UNTIL YOU HAVE ACTIVATED YOUR CARD AND
SELECTED A PERSONAL IDENTIFICATION NUMBER (“PIN”) PURSUANT TO THIS AGREEMENT. BY ACTIVATING
YOUR CARD OR PARTICIPATING IN THE PROGRAM IN ANY WAY, YOU REPRESENT THAT YOU HAVE READ AND
UNDERSTAND THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING AN ACCOUNT
TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM AND MONEY LAUNDERING ACTIVITIES,
FEDERAL LAW REQUIRES ALL FINANCIAL INSTITUTIONS TO OBTAIN, VERIFY, AND RECORD INFORMATION THAT
IDENTIFIES EACH PERSON WHO OPENS AN ACCOUNT. WHAT THIS MEANS FOR YOU: WHEN YOU OPEN A CARD
ACCOUNT, WE WILL ASK FOR YOUR NAME, ADDRESS, DATE OF BIRTH, AND OTHER INFORMATION THAT WILL
ALLOW US TO IDENTIFY YOU. WE MAY ALSO ASK TO SEE A COPY OF YOUR DRIVER’S LICENSE OR OTHER
CONSENT TO USE ELECTRONIC SIGNATURES AND COMMUNICATIONS
Your Consent. To the extent permitted by applicable law, you consent to use electronic signatures and to electronically receive all records,
notices, statements, communications, and other items for all services provided to you under this Agreement and in connection with the Card
Account and your relationship with us (collectively, “Communications”) that we may otherwise be required to send or provide you in paper
form (e.g., by mail). By accepting and agreeing to this Agreement electronically, you represent that: (1) you have read and understand this
consent to use electronic signatures and to receive Communications electronically; (2) you satisfy the minimum hardware and software
requirements specified below; and (3) your consent will remain in effect until you withdraw your consent as specified below. Your consent
to receive notices and communications in electronic form does not mean we will only communicate with you electronically. We reserve
the right to use all lawful methods of communication and provide legal notices and other communications and documents in paper form
from time to time when legally required to do so or when we in our sole discretion elect to do so. You are solely responsible for ensuring
any mailing address we have on file for you is current. Your consent to receive electronic communications and transactions includes, but is
not limited to: (1) all legal and regulatory disclosures and communications associated with the product or service available through the
Website for your Account; (2) account statements and notices or disclosures about a change in the terms of your Account or responses to
claims; (3) transaction receipts or confirmations; (4) suspension of account privileges communications; (5) account cancellation notices; (6)
billing inquiry communications; (7) privacy policies and notices; and (8) other disclosures and communications regarding the services that
we now or later are required to provide to you “in writing”. As used in this E-Communications Disclosure, the word “provide” means
provide, send, post or deliver and all variants of such words.
Method of Providing Communications to You in Electronic Form. All communications that we provide to you in electronic form will be
provided either (1) via e-mail, (2) by access to the website that we will designate in an e-mail notice we send to you at the time the
information is available, (3) by access through the App, or (4) to the extent permissible by law, by access to a website that we will generally
designate in advance for such purpose.
Your Right to Withdraw Your Consent. Your consent to receive Communications electronically will remain in effect until you withdraw
it. You may withdraw your consent to receive further Communications electronically at any time by contacting us at (646) 494-8674. If
you withdraw your consent to receive Communications electronically, we reserve the right to close your Card Account and return your
remaining Card Account balance as set forth in this Agreement (in which case you will no longer be able to use your Card or participate in
the Program, except as expressly provided in this Agreement) or charge you a fee for paper copies of Communications. Any withdrawal
of your consent to receive Communications electronically will be effective only after we have a reasonable period of time to process your
withdrawal. Please note that your withdrawal of consent to receive Communications electronically will not apply to Communications
electronically provided by us to you before the withdrawal of your consent becomes effective.
You Must Keep Your Contact Information Current With Us. It is your responsibility to keep your primary e-mail address up to date.
In order to ensure that we are able to provide Communications to you electronically, you must notify us of any change in your e-mail
address and your mobile device number or other text message address by updating your profile on the Website or by calling Customer
Service at (646) 494-8674.You understand and agree that if we send you an electronic Communication but you do not receive it because
your primary e-mail address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive
electronic Communications, we will be deemed to have provided the Communication to you.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your e-mail address book, you must add
us to your e-mail address book so that you will be able to receive the Communications we send to you.
Copies of Communications. You agree to print, download, and save and/or electronically store a copy of all Communications that we send
to you electronically and retain a copy of this E-communications Disclosure as Communications may not be accessible online at a later
date. You also agree to print or download and retain a copy of any other document pertaining to the Payability program to which you
electronically consent. You also agree to print or download and retain copies of all account communications from us.
Hardware and Software Requirements. In order to access and retain Communications provided to you electronically, you must have: (1) a
valid e-mail address; (2) a computer or other mobile device (such as tablet or smart phone) that operates on a platform like Windows or a
Mac environment; (3) a connection to the Internet; (4) a Current Version of [Internet Explorer 8 (or higher), Mozilla Firefox 7.0, Safari 5,
or Chrome 15]; (5) a Current Version of a program that accurately reads and displays PDF files, such as Adobe Acrobat Reader version 7
or higher; (6) a computer or device and an operating system capable of supporting all of the above; and (7) a printer to print out and save
Communications in paper form or electronic storage to retain Communications in an electronic form. “Current Version” means a version
of the software that is currently being supported by its publisher.
We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from us. By
giving your consent you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download
a copy of any Communications for your records.
Changes. We reserve the right, in our sole discretion, to communicate with you in paper form. In addition, we reserve the right, in our sole
discretion, to discontinue the provision of electronic Communications or to terminate or change the terms and conditions on which we
provide electronic Communications. Except as otherwise required by applicable law, we will notify you of any such termination or change
by updating this Agreement on the Website or delivering notice of such termination or change electronically. We will also indicate that
changes to these terms have been made by updating the date indicated after “Last Modified” at the beginning of this E-Communications
Disclosure. Any changes to these terms will only affect your and our respective rights and obligations from the effective date of the
change(s) and thereafter until any subsequent change is made. If you do not agree with the changed or current terms, you must withdraw
your consent to this E-Communications Disclosure in the manner set forth above.
1. Qualifying for and Establishing Card Accounts.
In order to establish a Card Account, an Account Owner must:
(i) Have previously agreed to Payability’s Contractor Products and Services Agreement, which agreement
must remain in effect and not be terminated or expired;
(ii) authorize Payability to disburse the proceeds from the sale of your right to receive your Accounts
Receivable Compensation to a Card;
(iii) accept and agree to this Agreement, as may be amended from time to time as set forth on the Website
in accordance with applicable law;
(b) Your Representation and Warranties
By requesting, activating or using a Card or by retaining, using or authorizing the use of the Card, you
represent and warrant to us that:
(i) You have received a copy of this Agreement and agrees to be bound by and to comply with them and
understand that they are subject to change in accordance with applicable law;
(ii) You are duly organized, validly existing and in good standing under the laws of the state in the United
States of its formation;
(iii) You have all necessary organizational power and authority to establish your Card Account, enter into
these Terms, and to perform all of the obligations to be performed by it under these Terms;
(iv) the personal and business information that you provide to us in connection with your Card Account is
true, correct and complete;
2. Registering for the Program. In order to participate in the Program, you must (a) have satisfied all of the eligibility
requirements (see Qualifying For and Establishing Card Accounts in Section 1), (b) register with us on the Website; (c)
be a U.S. citizen (or a legal resident with a U.S. tax ID number) of at least 18 years of age (or older if residing in a state
where the majority age is older); and (d) provide all requested information, such as your name, date of birth, address, email
address, social security number, user name and password, and such other information as we may request from time to
time (collectively, “User Information”). You represent and warrant that all information, including User Information,
you provide us from time to time is truthful, accurate, current, and complete. You agree to promptly notify us of changes
to any User Information. If we approve your registration for a Card Account, we will mail you a Card.
3. Card. The Card is issued by the Bank. The Card is not a credit card. The Card is not a gift card, nor is it intended for
gifting purposes. The Card remains the property of the Bank and must be returned upon our request. To the extent
permitted by applicable law, we may cancel, repossess, or revoke the Card at any time without prior notice. The Card
cannot be redeemed for cash. The Card is not for resale and may not be transferred or assigned.
4. Card Account. You acknowledge and agree that the value available in your Card Account is limited to the funds that
have been added to your Card Account. Subject to applicable law, the funds associated with your Card Account are
insured by the Federal Deposit Insurance Corporation (“FDIC”) for up to the maximum amount as published by the
FDIC once your Card has been registered with us. You will not receive any interest on the funds in your Card Account.
5. Activating Your Card. You must activate your Card before it can be used. You may activate your Card on the Website
or by calling (646) 494-8674. In order to activate your Card, you will need to provide certain User Information so we can
verify your identity and then select a PIN. By activating your Card, you represent and warrant to us that: (a) you are at least 18
years of age (or older if you reside in a state where the majority age is older); (b) you are a U.S. citizen or legal alien residing in the
United States; (c) the User Information is truthful, accurate, current, and complete; (d) you received a copy of this Agreement and our
6. Fees. The fee schedule located at the end of this Agreement lists the fees applicable to the Program. In some cases, the
actual fee charged may be lower than the fee stated in the fee schedule. If you believe a fee was charged in error, contact
Except as otherwise provided in this Agreement, all fees are deducted from your Card Account balance.
7. Card and PIN Security. When selecting a PIN, do not use numbers or words that appear in your wallet (e.g., your date
of birth, address, or social security number). Memorize your PIN and do not share it with anyone. Do not write your
PIN on your Card or keep it in the same location as your Card. You should treat your Card with the same care as you
would treat cash. Always protect your Card and keep it in a safe place. Do not send your Card number in an e-mail or
text message. Make sure your Card information is secured with encryption when you use your Card to perform
transactions over the Internet or wireless networks.
8. Lost or Stolen Card or Compromised PIN. Contact Customer Service immediately if you believe: (a) your Card has
been lost or stolen, (b) someone has gained unauthorized access to your PIN, or (c) someone has transferred or may
transfer funds from your Card Account without your permission. Contacting Customer Service by telephone at (646)
494-8674 is the best way to minimize your possible losses.
9. Authorized Users. You are responsible for all authorized transactions initiated and fees incurred by use of your Card and Card Account.
If you permit another person to have access to your Card or Card number, we will treat this as if you have authorized such person to
use the Card, and you will be liable for all transactions and fees incurred by such person, even if they exceed the authorization
granted. Transactions will be considered unauthorized only after you notify us that the person is no longer authorized
to use the Card. You are wholly responsible for the use of your Card according to the terms and conditions of this Agreement.
10. Using Your Card. You may use your Card to make purchases at any merchant that accepts Visa debit cards or debit
cards of other networks in which the Bank participates, subject to your available Card Account balance, the transaction
limits described below, and the other terms and conditions of this Agreement. If you use your Card number without
presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if
you used your Card itself. Each time you use your Card, you authorize us to reduce the value available in your Card
Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the amount of available
funds in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction
exceeds the amount of available funds in your Card Account, you will be fully liable to us for the full amount of the
transaction and any applicable fees. You may not use your Card for online gambling or illegal transactions. We
may temporarily “freeze” your Card Account and attempt to contact you if we notice transactions that are unusual or
11. Merchant Holds on Available Funds. When you use your Card or Card number to initiate a transaction at certain merchant
locations, such as hotels, restaurants, gas stations, and rental car companies, where the final purchase amount is unknown at the time
of authorization, a hold may be placed on the available funds in your Card Account for an amount equal to or in excess of the final
transaction amount. The funds subject to the hold will not be available to you for any other purpose until the merchant sends us the
final transaction amount. Once we receive the final transaction amount, it may take up to seven days for the hold to be removed. During
that period, you will not have access to the funds subject to the hold. Please be advised that you may experience difficulties using your
Card at unattended vending machines, kiosks, and gas station pumps. If your Card is declined at a “pay at the pump” gas station even
though you have sufficient funds available, you should pay for your purchase inside with the cashier.
12. No Cash Access. You may not use your Card to obtain cash at any point-of-sale device (“POS”) or at automated teller
13. Adding Funds to Your Card. Subject to the limitations set forth in this Agreement, the only funds that may be added to
your Card are described below. You may not add funds to your Card Account from any other source, including credit
cards, debit cards, bank accounts, cash or by sending personal checks, cashier’s checks, retailer load networks (e.g.
GreenDot, MoneyGram, Western Union, etc.), or money orders to the Bank. The Bank will return all checks and money
orders unless your Card Account has a negative balance, in which case the Bank may, in its sole discretion, apply the
proceeds of the check or money order towards the negative balance of your Card Account.
Proceeds from Sale of Accounts Receivable Compensation. You may arrange to receive the proceeds from your sale to
Payability of your right to receive your Accounts Receivable Compensation under your Agreement by following the
directions on the Website. Amounts added to your Card Account from your sale to Payability of your right to receive
your Accounts Receivable Compensation will be available for transactions generally on the same day that Payability
advises us that Payability has purchased your right to receive your Accounts Receivable Compensation. You may not
add funds to your Card Account from the sale of any other asset you own.
14. Contractor Products and Service Agreement. The Card and the funds loaded to your Card are made available to you at
the request of the Payability. The terms of your Agreement, and any payments your make to Payability for its services,
or payment Payability makes to you for the purchase of your right to receive your Accounts Receivable Compensation,
including the correct amount of funds loaded to your Card, are matters between you and Payability. We have no
responsibility for resolving such disputes.
15. Transaction Limits. The maximum amount that can be added to your Card Account per day is $5,000. The maximum
amount that can be spent using your Card Account per day is $5,000. The maximum amount that can be spent using
your Card Account in a 30-days period is $10,000. The maximum amount that can be withdrawn from your Card per
day is $100,000. In order to protect your Card Account, we may temporarily impose limits on the dollar amount, number,
and type of transactions performed using your Card and your Card Account. To the extent permitted by applicable law, we
reserve the right to: (a) change the transaction limits; (b) limit, block, or place a hold on certain types of transfers or transactions: and
(c) limit, suspend, or block transfers from particular persons, entities, or Card Accounts.
16. Card Account Balance. It is important to know the amount of available funds in your Card Account before performing
a transaction. You can obtain information about the current available balance in your Card Account by calling (646)
494-8674 or accessing your Card Account online at the Website. Each time you initiate a Card transaction, you authorize
us to reduce the funds available in your Card Account by the amount of the transaction and all associated transaction
fees. You will not be assessed a fee to check your balance using our automated telephone system. If you do not have
sufficient available funds in your Card Account to cover the transaction amount, the transaction will be declined. You
acknowledge and agree that the funds available to perform transactions are limited to the funds that have been added to
your Card Account that are not subject to a hold. You are not authorized to use funds added to your Card Account in
error. Any transaction that could create a negative balance for your Card Account is not permitted, but may occur in
limited circumstances. Adjustments may be made to your Card Account to reverse an error, reflect a merchant
adjustment, or resolve a dispute regarding a transaction posted to your Card Account. These processing and adjustment
entries could cause your Card Account to have a negative balance. If your Card Account has a negative balance, you
agree: (a) that we may automatically apply any subsequent deposits to your Card Account to satisfy the negative balance
and (b) to pay us on demand by a personal check, money order, or other payment method authorized by us for the
amount of the negative balance. If no future funds are added to your Card Account, we may send you a notice explaining
the reason for the adjustment and requesting payment by a personal check, money order, or other payment method to
satisfy the negative balance. Payments should be mailed to us at the address provided below or the address stated in the
17. Transaction History. You may obtain information about the available funds in your Card Account and a 60-day history
of your Card Account transactions on the Website or by calling Customer Service. You will not receive paper statements
for your Card Account.
18. Account Alerts. If you provide your email address to us, we will send you important notices via email about your Card Account. In
addition, if you provide your mobile phone number or other text message address to us, you expressly consent to receive text messages
relating to your Card Account at that number or address. Third-party data and message fees may apply.
19. Verified Mobile Device. In order to use the Program services with your mobile device, you must provide a valid mobile
device number or text message address on the Website and verify such number or text message address as instructed by
us. To verify your mobile device number or text message address, we may send you a code via text message to the
mobile device number or text message address you provide, and you must enter that code as instructed by us. If you
change your mobile device number or text message address, you must promptly provide and verify your new mobile
device number or text message address.
20. Preauthorized Transfers. Except as otherwise provided in this Agreement, you may use your Card to make regular,
preauthorized payments to merchants. If a preauthorized payment will vary in amount from the previous payment under
the same authorization or from the preauthorized amount, the merchant should tell you at least ten days before such
payment when the payment will be made and how much it will be. You may choose instead to get this notice from the
merchant only when the payment would differ by more than a certain amount from the previous payment or when the
amount would fall outside certain limits that you set by notifying the merchant. If you have authorized us in advance to
make regular payments with your Card Account, you can stop these payments by calling Customer Service at least three
business days or more before the applicable payment is scheduled to be made. If we do not receive your request at least
three business days before the scheduled payment date, we may attempt, in our sole discretion, to stop the payment.
However, we assume no responsibility for our failure or refusal to do so, even if we accept your stop payment request.
If you call us, we may also require you to put your request in writing and provide it to us within 14 days after you call.
If we do not receive the written request within 14 days, we may honor subsequent debits to your Card Account. For
individual payments, please specify the exact amount (dollars and cents) of the payment you want to stop, the scheduled
date of the payment, and the identity of the payee. Unless you tell us that all future payments to a specific recipient are
to be stopped, we may treat your stop-payment order as a request concerning the one payment only. If you order us to
stop one of these payments at least three business days before the payment is scheduled and we do not do so, we will
be liable for your losses or damages related thereto.
21. Receipts. You should get a receipt for each Card transaction. You agree to retain, verify, and reconcile your Card transactions and
22. Refunds. You will not receive cash refunds for Card transactions. If a merchant gives you a credit for merchandise
returns or adjustments, the merchant may do so by processing a credit adjustment, which we will credit to the available
funds in your Card Account. We are not responsible for the delivery, quality, safety, legality, or any other aspects of goods or
services that you purchase with your Card. All such disputes must be addressed and handled directly with the merchant from whom
those goods or services were purchased.
and Card Account, and transactions related thereto: (a) as necessary to effect, administer, or enforce a transaction
requested or authorized by you; (b) with your consent; (c) to protect against or prevent actual or potential fraud,
unauthorized transactions, or other liability; (d) to comply with government agency or court orders; (e) as permitted and
the Program, you consent to the collection, use, and disclosure of your information as set forth in this Agreement and
24. Replacement Cards. The expiration date of your Card is identified on the front of the Card. If there is a positive balance
of funds in your Card Account upon expiration of your Card and your Card Account is in good standing, we may issue
you a new Card. We may also issue you a new Card when your Card expires even if you have no funds in your Card
Account. If you need to replace your Card for any reason, please contact Customer Service. You will need to provide
certain User Information so we can verify your identity.
25. Our Liability to You. If we do not complete an electronic fund transfer to or from your Card Account on time or in the
correct amount according to this Agreement, we may be liable for your losses or damages. However, there are some
exceptions. We will not be liable if: (a) through no fault of ours, you do not have enough available funds in your Card
Account to perform the transaction; (b) circumstances beyond our control (such as fire, flood, water damage, power
failure, strike, labor dispute, computer breakdown, telephone line disruption, or natural disaster) prevent or delay the
transfer despite reasonable precautions taken by us; (c) the system, ATM, or point-of-sale terminal was not working
properly and you knew about the problem when you initiated the transaction; (d) the funds in your Card Account are
subject to legal process or are otherwise not available for transactions; (e) the merchant refuses to accept your Card; (f)
if access to your Card has been blocked after you reported your Card lost or stolen; (g) if we have reason to believe the
transaction is unauthorized; (h) the transaction cannot be completed because your Card is damaged; or (i) any other
exception stated in this Agreement.
26. Errors or Questions About Your Card Account Transactions. Contact Customer Service at the number or address
provided below AS SOON AS you can if you think an error has occurred involving your Card Account. We must hear
from you no later than 60 days after the earlier of the date you electronically access your Card Account, if the error
could be viewed in your electronic transaction history, or the date we sent the FIRST written transaction history on
which the error appeared. When you notify us about an error involving your Card Account, you will need to tell us: (a)
your name and Card number; (b) why you believe there is an error and the dollar amount involved; and (c) approximately
when the error took place. If you tell us orally, we will mail you a form to complete and return. You must return the
form or your own letter outlining the details of the error to Customer Service at the address provided below within ten
business days of your oral notification. We will determine whether an error occurred within ten business days after we
hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to
investigate the complaint or question. If we decide to do this, we will credit your Card Account within ten business days
for the amount you think is in error, so that you will have the use of the funds credited to your Card Account during the
time it takes us to complete our investigation. If we ask you put your complaint in writing and we do not receive it
within ten business days, we may not credit your Card Account. For errors involving new Card Accounts or debit point602365528v1
of-sale transactions, we may take up to 90 days to investigate a complaint or question. For new Card Accounts, we may
take up to twenty business days to credit your Card Account for the amount you think is an error. We will tell you the
results within three business days after completing our investigation. If we decide that there was no error, we will send
you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more
information about our error resolution process, contact Customer Service.
27. Your Liability for Unauthorized Transactions. Tell us AT ONCE if you believe your Card has been lost or stolen or
your PIN has been compromised or you believe a transaction has been made without your permission using information
from your Card Account, or you could lose all the money in your Card Account. Contact Customer Service immediately
at the number or address provided below to keep possible losses to a minimum. Contacting Customer Service by
telephone at (646) 494-8674is the best way to minimize possible losses.
Transaction Routed Through the Visa System. Visa Zero Liability Protection. Under Visa U.S.A. Inc. Operating
Regulations. Your liability for unauthorized transactions using your Card Account that take place on the Visa system
without a PIN is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card. This reduced liability
does not apply to PIN transactions not processed by Visa (see Transactions Not Routed Through the Visa System
Transaction Not Routed Through the Visa System. Unauthorized transactions that are not routed through Visa are
not protected by the Visa Zero Liability Protection policy. These types of transactions include (i) ATM transactions,
and (ii) point of sale, PIN, PINless, automated clearing house, or other debit transactions not processed by Visa. If you
tell us within two business days after you learn of any unauthorized transactions, you will lose no more than $50 if
someone accessed your Card Account without your permission. If you do NOT tell us within two business days after
you learn of an unauthorized transaction, and we can prove we could have stopped someone from accessing your Card
Account without your permission if you had told us, you could lose as much as $500. Also, if your Card Account
transaction history or other information shows transfers that you did not make or authorize, tell us at once. If you do not
tell us within 60 days after the information is made available to you, you may not get back any money you lost after the
60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a
good reason (such as a long trip, a hospital stay, or other extenuating circumstances) kept you from telling us, we will
extend the times specified above to a reasonable period. You agree to cooperate reasonably with us in our attempts to
recover funds from, and to assist in the prosecution of, any unauthorized users of your Card Account.
28. Unclaimed Property. If your Card Account becomes inactive (e.g., if you do not use the funds in your Card Account or
access your Card Account for a certain period of time), applicable law may require us to report the funds in your Card
Account as unclaimed property. If this occurs, we may try to locate you at the address shown in our records. If we are
unable to locate you, we may be required to deliver any funds in your Card Account to the applicable state as unclaimed
property. The specified period of time to report and send funds in an inactive Card Account to a state varies by state,
but usually ranges between two and five years.
29. Assignment. To the extent permitted by applicable law, we may assign this Agreement without obtaining your consent.
You may not assign or transfer your Card, your Card Account, or this Agreement without our prior written consent.
30. Severability and Waiver. If any provision of this Agreement is held to be invalid or unenforceable, such provision will
be deemed to be modified to the minimum extent necessary to make it valid and enforceable and the rest of this
Agreement will not be affected. We do not waive our rights by delaying or failing to exercise them at any time.
31. Amendment. We may at any time add to, delete or change the terms of this Agreement by sending you a notice of such
changes as required by applicable law. We will give you notice at least twenty-one (21) days before the effective date
of any change if the change would result in: (i) increased fees you would be required to pay; (ii) increased liability for
you; (iii) fewer types of available electronic fund transfers; or (iv) stricter limitations on the frequency or dollar amount
of transfers. Advance notice may not be given, however, if we need to make the change immediately in order to maintain
or restore the security of your Card or Card Account or any related payment system. If any such change becomes
permanent and disclosure to you of the change would not jeopardize the security of the Card Account or any related
payment system, we will provide notice to you within thirty (30) days after making the change.
32. Entire Agreement. This Agreement constitutes the entire and sole agreement between you and us with respect to the
Program and supersedes all prior understandings, arrangements, or agreements, whether written or oral, regarding the
33. Website Availability. Although considerable effort is expended to make the Website and other means of
communications and access available around the clock, we do not warrant that these forms of access will be available
and error free at all times. You agree that we will not be responsible for temporary interruptions in service due to
maintenance, website changes, or failures, nor shall we be liable for extended interruptions due to failures beyond our
control, including but not limited to the failure of interconnecting and operating systems, computer viruses, forces of
nature, labor disputes and armed conflicts. We shall not be responsible to you for any loss or damages suffered by you
as a result of the failure of systems and software used by you to interface with our systems or systems and software
utilized by you to initiate or process banking transactions, whether such transactions are initiated or processed directly
with our systems or through a third party service provider. You acknowledge that you are solely responsible for the
adequacy of systems and software utilized by you to process banking transactions and the ability of such systems and
software to do so accurately.
34. Cancellation and Suspension. To the extent permitted by applicable law, we may cancel or suspend your Card, your
Card Account, or this Agreement immediately, for any reason, and without notice to you. You may cancel your Card,
your Card Account, or this Agreement at any time by notifying Customer Service at the number or address provided
below. Cancellation or suspension of this Agreement will not affect any of our rights or your obligations arising under
this Agreement prior to such cancellation or suspension. In the event that your Card Account is cancelled, closed, or
terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address
we have in our records. The Bank reserves the right to refuse to return the unused balance if it is less than $1.00.
35. Business Days. Our business days are Monday through Friday, excluding federal holidays.
36. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the State of Ohio, consistent
with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another
37. Indemnification. At our request, you agree to defend, indemnify, and hold harmless us and our parents, subsidiaries,
and other affiliated companies, and our and their employees, contractors, officers, and directors against any and all
claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including, without limitation,
reasonable attorneys’ fees) that arise from your violation of this Agreement, applicable law, or any third-party rights or
your fraud or willful misconduct. We reserve the right to assume the exclusive defense and control of any matter subject
to indemnification by you, in which event you will cooperate in asserting any available defenses.
38. LIMITATION OF LIABILITY. Except as otherwise expressly provided in this Agreement or as otherwise required by applicable
law, we, our affiliates, and the parties with whom we contract in order to offer the Cards, the Card Accounts, and related services
are neither responsible nor liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of
or relating in any way to the Cards, the Card Accounts, any products or services purchased using Card Accounts, or this Agreement
(as well as any related or prior agreement that you may have had with us).
39. DISPUTE RESOLUTION BY BINDING ARBITRATION; JURY TRIAL WAIVER; CLASS ACTION WAIVER.
For any and all controversies, disputes, demands, claims, or causes of action between you and us (including the
interpretation and scope of this Section and the arbitrability of the controversy, dispute, demand, claim, or cause of
action) relating to the Cards, the Card Accounts, or this Agreement (as well as any related or prior agreement that you
may have had with us), you and we agree to resolve any such controversy, dispute, demand, claim, or cause of action
exclusively through binding and confidential arbitration. The arbitration will take place in the federal judicial district of
your residence. As used in this Section, “we” and “us” mean the Bank and its subsidiaries, affiliates, predecessors,
successors, and assigns and all of its and their respective employees, officers, directors, agents, and representatives. In
addition, “we” and “us” include any third party providing any product, service, or benefit in connection with the Cards,
the Card Accounts, or this Agreement (as well as any related or prior agreement that you may have had with us) if such
third party is named as a co-party with us in any controversy, dispute, demand, claim, or cause of action subject to this
Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration will be conducted before
one commercial arbitrator from the American Arbitration Association (“AAA”) with substantial experience in resolving
commercial contract disputes. As modified by this Agreement, and unless otherwise agreed upon by the parties in writing, the
arbitration will be governed by the AAA’s Commercial Arbitration Rules and, if the arbitrator deems them applicable, the
Supplementary Procedures for Consumer Related Disputes (collectively, the “Rules and Procedures”).
You should review this provision carefully. To the extent permitted by applicable law, you are GIVING UP YOUR RIGHT TO
GO TO COURT to assert or defend your rights EXCEPT for matters that you file in small claims court in your state or municipality
within the jurisdictional limits of the small claims court and as long as such matter is only pending in that court. Additionally,
notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief in federal court if it has jurisdiction
or, if it does not, in a state court located in the federal judicial district of your residence in order to maintain the status quo pending
arbitration, and each party hereby agrees to submit to the exclusive personal jurisdiction of the courts located within the federal
judicial district of your residence for such purpose. A request for interim measures will not be deemed a waiver of the obligation to
Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING,
BUT the arbitration procedures may be SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT.
Arbitrators’ decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.
You and we must abide by the following rules: (A) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN
THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED
CLASS OR REPRESENTATIVE PROCEEDING; (B) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN
ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS
PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF; (c) in the event that you are able to demonstrate that the
costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in
connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared
to the cost of litigation, (d) we also reserve the right in our sole and exclusive discretion to assume responsibility for any or all of
the costs of the arbitration; (e) the arbitrator will honor claims of privilege and privacy recognized at law; (f) the arbitration will be
confidential, and neither you nor we may disclose the existence, content, or results of any arbitration, except as may be required by
law or for purposes of enforcement of the arbitration award; (g) subject to Section 40 (Limitation of Liability), the arbitrator may
award any individual relief or individual remedies that are expressly permitted by applicable law; and (h) each party will pay its
own attorneys’ fees and expenses, unless there is a statutory provision that requires the prevailing party to be paid its fees and
litigation expenses and the arbitrator awards such attorneys’ fees and expenses to the prevailing party, and, in such instance, the fees
and costs awarded will be determined by the applicable law.
This Section will survive termination of your Card Account or this Agreement as well as any voluntary payment of any debt in full
by you or any bankruptcy by you or us. With the exception of subparts (a) and (b) of this Section (prohibiting arbitration on a class
or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, or otherwise conflicts
with the Rules and Procedures, then the balance of this arbitration provision will remain in effect and will be construed in accordance
with its terms as if the invalid, unenforceable, illegal or conflicting part was not contained herein. If, however, either subpart (a) or
(b) of this Section is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision will be null and void,
and neither you nor we will be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration, the dispute
will be exclusively brought in federal court if it has jurisdiction or, if it does not, in a state court located in the federal judicial district
of your residence.
For more information on the AAA, the Rules and Procedures, or the process for filing an arbitration claim, you may call the AAA
at 800-778-7879 or visit the AAA website at http://www.adr.org.
40. Contact Information for Customer Service. You may contact Customer Service online at https://www.payability.com/,
by phone at (646) 494-8674, or by writing 524 Broadway, New York, New York 10012 .
41. Fee Schedule. The following fee schedule lists the fees applicable to the Program. In some cases, the actual fee charged
may be lower than the fee stated in the fee schedule.
Expedited Card Delivery $25.00 per card